General conditions of purchase

The terms of purchase are part of our obligation and serve to ensure that the Buyer is informed of a number of circumstances essential for the conclusion of a contract at a distance.

01 5814721

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Avenija Dubrovnik 15/36

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I. General

The internet site is owned by the trading company SPORTKART doo, 10 000 Zagreb, Avenija Dubrovnik 15/33, OIB: 20156458678.

These Purchase Terms are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act, and serve to ensure that the Buyer, before entering into a distance contract, is informed in a clear and comprehensible manner about a series of circumstances that are essential for the conclusion, execution, termination of the contract, and all in accordance with the law.

The term Seller therefore refers to the trading company SPORTKART doo, 10 000 Zagreb, Avenija Dubrovnik 15/33, OIB: 20156458678, MBS: 04078888, T: + 385 01 5814721, E:, W:

The term “Customer” also refers to a classic consumer, a natural person who, outside of any activity, orders and pays for any product through the web shop services present on the Seller’s website, but also to artisan buyers, individual traders and natural persons who perform business activities, and who are protected by the provisions of the Consumer Protection Act only if they buy products unrelated to their business activities, and to all other customers, for example legal entities.

The seller acts on his own behalf by selling through the internet site .
The conditions of purchase form part of the contract concluded at a distance together with the specifications and price(s) of the purchased product(s), and before confirming the order for the purchase of an individual product, the Customer will be asked to accept/declare that he/she is familiar with/agree with them, while after confirmation order (conclusion of the contract) shall be delivered to the Customer as the content of the e-mail message confirming that the contract has been concluded. The seller reserves the right to change the conditions at any time, with the said changes coming into force after publication on these websites.

When the Buyer confirms and completes the order, the contract is concluded, and the Seller will immediately notify the fact of the conclusion of the contract by e-mail that the contract has been concluded. For a validly concluded contract, it is necessary that the Buyer is a person with full business capacity. The customer is responsible for the completeness and truthfulness of the data entered during registration. The terms of purchase are divided into categories/information classified below.

Access to the website may sometimes be unavailable due to works, maintenance or the introduction of new content, and in cases of unforeseen circumstances beyond the control of the Seller, which the Seller will try to remedy as soon as possible.

II. Main characteristics of goods and services

The main characteristics of goods and services: the products are presented descriptively and with photos, and the information about them is compiled on the basis of the Seller’s database.

Product photos are illustrative in nature, and do not always have to correspond in all details to the products and services that are the subject of the order. The seller especially points out that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product in reality, especially considering the monitor settings on the customer’s computer, differences in the perception of colors as the customer sees them on the screen, etc.

In the case of the above discrepancy between the product shown in the photo and the delivered product, it is not a product defect.

In the case of the above discrepancy between the product shown in the photo and the delivered product, it is not a product defect. Product information (product description, price, etc.) displayed on the website is subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In the event of obvious errors or malfunctions with regard to product data displayed on, the Seller reserves the right to unilaterally terminate the contract.

The subject of the order can only be products for which it is indicated in the order that they are available and available. Due to the large number of orders that are submitted at the same time on , it may happen that the information about the availability of the product is not the same as the state in the warehouse.

If the ordered product is not available in the warehouse, the Seller will inform the Buyer that the product is currently not available, the time frame in which the product is available, agree on a new delivery date if necessary, and at the same time offer the possibility of purchasing an alternative product that is available for delivery and which, according to its characteristics, is closest to the undeliverable product. In case of complete impossibility of delivery of the ordered and paid for product, the Seller will return all funds.

III. Product price

The prices displayed on the website are expressed in kuna. The cost of VAT is included in the price of the product. The product prices do not include delivery costs, for the reason that they are paid separately, except for orders above a certain amount when delivery is free, and all in accordance with the conditions and in the manner indicated in these Terms of Purchase. Before confirming the order, the price of the product, the price of delivery if chargeable, the price of VAT, and the final price are shown separately so that the Customer has an overview of the final price he pays for the ordered purchase service. In case of payment by e-banking and general money order, payment costs and/or interbank transactions are not included in the price.

IV. Shipping costs

They are announced when ordering for each individual product, as well as the total shipping costs in case of ordering several products.

Shipping costs are free for all orders over HRK 300.00, as well as for sale items with free shipping indicated.

Delivery costs for orders for which the Customer requests delivery of a physical gift certificate, ticket or certificate, and the value is less than HRK 300.00, amount to HRK 10.00.

Downloading digital gift vouchers, tickets or certificates from the website is free of charge.

V. Terms and terms of payment, terms of delivery of goods, time of delivery of goods

Products are ordered by selecting, using the menu and filling out the electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process. Ordering services and goods online is possible 24 hours a day, 7 days a week.

The methods of payment in the web store, and in the context of the number of installments, will be detailed after signing the contract with banks and card companies.

Species Description
Master-logo Mastercard® All issuers at once. The issuers are Erste&Steiermärkische Bank and Zagrebačka banka.

Erste: up to 6 installments
Zaba: up to 24 installments (minimum amount for purchase in installments is HRK 100)
Maestro-logo Maestro® All issuers at once. The issuers are Erste&Steiermärkische Bank and Privredna Banka Zagreb

Erste: up to 6 installments
PBZ: up to 12 installments
Visa-logo Visa All issuers at once. Erste&Steiermärkische Bank, Privredna banka Zagreb and Zagrebačka banka are issuers.

Erste: up to 6 installments
PBZ: up to 12 installments (for Visa and Visa Premium cards)
Zagrebačka banka: up to 24 installments (minimum amount for purchase in installments is HRK 100)
Diners-logo Diners All issuers at once. Fixed-term issuer Erste Card Club.

Erste: up to 6 installments
Discover-logo Discover All issuers at once.
Bank transfer Payment to the account Fast payment by mobile banking by scanning the code or manual payment by classic internet banking, wire transfer or payment at a bank or post office.

Online payment security statement

When paying on our web store, use CorvusPay – an advanced system for securely accepting payment cards online.

CorvusPay ensures the complete secrecy of your card data from the moment you enter it in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

In the case of payment by credit card, general payment and e-banking, the payment must be made no later than the deadline indicated in the e-mail message confirming that the contract has been concluded.

If the customer does not receive notification that the contract has been concluded after the ordering process is completed, it is suggested to check:

  • Is the message in the Junk/Spam folder?
  • Is the mailbox full?

In the event that payment is not made within the stated deadline, the Seller will proceed with subsequent payment made outside the deadline by delivering the purchased products, and if he cannot make the delivery for justified reasons, he will unilaterally terminate the contract and return the paid funds.

If the payment has been properly made and is visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products. The invoice for the order is delivered in the shipment together with the goods.

The ordered products are delivered to the entire territory of the Republic of Croatia.

The delivery will take place no later than 4 working days from the visible payment on the Seller’s account. If it becomes impossible to deliver the selected product because the product is no longer available, the Seller is obliged to notify the Buyer immediately, and the Buyer has the right to terminate the contract and request a refund or agree to a later delivery date. All ordered items will be delivered in one package. If this will not be possible due to stock availability.

The seller reserves the right to deliver in multiple shipments. Delivery is carried out in accordance with the terms of use of the delivery service, and is considered completed at the moment of handing over the product to the delivery service.

The buyer can arrange delivery himself or pick up the goods at the Seller’s store.

If the product sent to the Customer is returned because the delivery service failed to deliver, the Customer will be notified by e-mail and will be offered the following options:

  • that the ordered product, at the Customer’s request by e-mail, be re-delivered to the Customer’s or recipient’s address
  • to pick up the ordered product at the address of one of the stores with a prior telephone agreement on the pick-up time

If the Customer does not respond to the e-mail sent to him within 3 days and chooses one of the offered options, the selected product will be sent to the customer’s address by delivery service. When the Seller delivers the product to the Buyer through the delivery service, the Buyer is obliged to take over by signing the delivery note, thereby confirming that the product has been properly delivered. In the event that the Buyer orders the goods and refuses to receive them, the Seller has the right to deduct from the paid amount of the purchase price an amount equal to the delivery costs and other manipulative delivery costs.

Delivery deadlines do not include:

  • day of order/request receipt
  • delay time due to incorrect and incomplete address of the Customer
  • time of delay due to force majeure or other reasons for which the Seller is not to blame
  • non-working days if they represent the beginning or end of the term

In the event that the ordered product is paid for by cash on delivery, the Seller will start the delivery of the goods according to the above-mentioned deadlines, which start from the confirmation of the order, and the Buyer is obliged to make the payment when or immediately before taking over the product.

YOU. Unilateral termination of the contract

Only the Buyer who concluded the Distance Contract in the manner described above has the right, without giving reasons, to unilaterally terminate the contract within 14 days. The period of 14 days begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third person designated by the Buyer, who is not the carrier/delivery person. If with one order the Customer has ordered several pieces of goods that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the deadline begins to run from the day when the last piece or the last shipment of goods is handed over to the possession.

If the Seller does not notify the Buyer of this right, the Buyer’s right to unilateral termination of the contract ends within 12 months from the expiration of the term for termination (the 12-month term begins after the expiration of the 14-day term provided for regular termination in case of proper notification). If the notification of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ends after the expiry of the period of 14 days from the day the Customer receives the notification.

Before the expiry of the term for unilateral termination, the Buyer is obliged to notify the Seller of his decision to terminate the contract by means of the Form for unilateral termination of the contract , which is available here and can be filled out electronically and sent to the email address Confirmation of receipt of notification of unilateral termination of the contract will be delivered by the Seller, without delay, by e-mail.

It is also possible to inform the seller via the online form for unilateral termination of the contract , which is available here . After filling out and sending the form, you will receive a confirmation of receipt of the application via electronic mail to the email address you provided when filling out the online form for unilateral termination of the contract .

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement. The costs of returning the goods are borne by the Buyer. The refund will be made in the same way you made the payment. We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us. You are obliged to return the goods to us immediately, and no later than within 14 days from the day you sent us your decision on unilateral termination. Return the goods by mail in a verifiable manner to the address Sportkart doo, Zagreb, Avenija Dubrovnik 15/33 with the indication UNILATERAL TERMINATION. It is considered that you have fulfilled your obligation on time if you send the goods to us personally in our warehouse in a demonstrable way (by registered mail) before the expiry of the aforementioned period. You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damage or without parts and documentation, and if they are not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods, and the Seller is not obliged to return the paid funds.

The customer does not have the right to unilaterally terminate the contract if:

  • the service contract was fully fulfilled by the Seller, and the fulfillment began with the express prior consent of the Buyer, and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled;
  • the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the duration of the Buyer’s right to unilaterally terminate the contract;
  • the subject of the contract is goods that are made according to the Customer’s specification or that are clearly adapted to the Customer;
  • the subject of the contract is easily perishable goods or goods that quickly expire;
  • the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery;
  • the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery;
  • the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader’s influence;
  • The Buyer specifically requested a visit from the Seller to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the Buyer expressly requested, the Seller also provides some other services, i.e. delivers some goods other than those necessary for the performance emergency repairs or maintenance work, the Seller has the right to unilaterally terminate the contract in connection with these additional services or goods;
  • the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery;
  • the subject of the contract is delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
  • a contract concluded at a public auction;
  • the subject of the contract is the provision of accommodation services that are not intended for residence, the provision of goods transportation services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period;
  • the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract;

All information about the return of goods/products and money can be obtained by calling 01 5814721.

VII. Liability for material defects – complaints

The seller is responsible for material defects of the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, in particular the Law on Obligations.

The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery. In the event that the shipment is damaged during transport, such damage is visible when the shipment is picked up, and in that case we suggest that the Buyer does not pick up the shipment. Customers, please contact us so that we can check the status of the shipment as soon as possible and send a new one.

When receiving the goods, checking the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, he is obliged to send a written complaint/complaint immediately, as subsequent complaints will not be accepted.

In the case of a visible lack of product when taking over the shipment, the Buyer is not obliged to take over the delivered product, can refuse receipt, and does not bear the costs of delivering such a product. It is considered that the products that were duly received by the Customer had no visible defect. The customer has the right to complain in relation to material defects in the deadlines and for the reasons prescribed by the provisions of the Law on Mandatory Deadlines.

The customer can send a written objection or complaint to the e-mail address or in writing to the address or Sportkart doo, Avenija Dubrovnik 15/33, Zagreb with the indication Complaint.

In order to determine as quickly as possible the specific order to which the Buyer has an objection, in the objection, the Buyers are asked to state the order number, the account number or their username.

The customer has the right to a justified complaint and to return the goods in the following cases:

  • delivery of goods that were not ordered
  • delivery of expired goods
  • delivery of goods that have a fault or damage that did not occur during transport

If the product has a hidden defect (a defect that could not be detected during a normal inspection when picking up the item) that the Buyer finds after opening the product – the Buyer has the right to unilaterally terminate the contract and refund money, replace the product, remove the defect or reduce the price.

Otherwise, the seller will consider the complaint valid if, after examining the product, he finds that it meets the conditions for a complaint in accordance with the Obligatory Relations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, they will replace the product or return the entire amount paid with termination of the contract. If, on the other hand, he finds that the complaint is not valid, i.e. if it rejects the complaint, it will inform the Customer about the same within 15 days from the day of receipt of the complaint.

The seller will accept the return of damaged, defective or wrongly delivered goods at his own expense, if it is determined that the complaint is justified and that the buyer has not affected the correctness, damage or any defect of the goods. In the event of a justified complaint, the cost of replacement with a new product is fully borne by the Seller.

In order to process your complaint request as soon as possible, please send us the necessary documents to initiate the complaint procedure, namely:

When complaining about an individual item, equipment or clothing, the following is required:

  • Item invoice
  • Photos of the entire damaged item
  • Photos of damage details (from multiple angles)
  • Photos of the item’s serial number (if available)

Photos must clearly show the advertised item.

Online dispute resolution

By special regulation of the European Union, dated 15 2. 2016. throughout the EU, disputes related to online purchases can be resolved through a platform that you can access here . This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.

VIII. Warranty

The warranty is valid only for products for which the existence of the warranty is clearly and unequivocally indicated and only on the condition that the product has been used and maintained according to the manufacturer’s instructions, i.e. according to the usual regulations. The warranty does not cover damage that would occur in the event of a fall, collision, impact, overloading, as well as interventions and repairs during the warranty period outside of an authorized service center or as a result of poor maintenance of the item. The warranty does not cover standard wear and tear of consumables. The invoice as proof of purchase is mandatory for all complaint procedures and/or invoking warranty rights. Any item that will be repaired or replaced under warranty, the warranty period will be extended for the period that the item was being repaired. We reserve the right to charge for repairs in the event that the complaint request is not approved for any of the above-mentioned reasons. If the repair/replacement of the item is not possible, we reserve the right to offer a replacement item of the same or greater value (the color does not have to be the same), or in the case of the impossibility of the replacement, to return a part of the money proportional to the remaining estimated life of the item. Always maintain and repair the item strictly in accordance with the manufacturer’s instructions, otherwise damage to the item may occur which could cause a serious accident.

IX. Contract duration

The contract that the Buyer concludes with the Seller is a one-time contract for the purchase and sale of products at a distance, which is concluded by the delivery of the goods and the payment made by the buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.

X. Costs of using remote communication means

The seller does not have any additional costs for means of remote communication.

XI. Privacy and cookie policy

You can find out more information about the Privacy Policy of Sportkart doo and the internet site, as well as the use of cookies, here .

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